theroyaltycollections web store FAQ section

ALL the visible silver on all items sold by the Royalty Collection are superior-grade .925 Sterling Silver and are not made in China. Most people in the jewelry industry know that 925 Sterling silver is marked with a stamp (usually forged on the silver itself) on the bottom or inside of the item, ensuring the high quality of the purchased item. We quarantee the quality of our items and welcome any process to test the authenticity of our inventory..including the genuine leather and Stingray materials as well.

Yes, we do accept and handle every transaction from the major credit cards except for one: American Express. We also accept Money Orders and Pick-Ups, if you are ever available in the city of Los Angeles.

The Money Order can be sent to your splendid but rocking place of business located a block away from the Pershing Square subway station in downtown Los Angeles: Silver International 605 S. Hill St Los Angeles, CA 90014

It usually takes 1-3 business days for our item to leave our premises once your credit card has been verified. It takes a couple of minutes for our nice ladies to wrap your item in a splendid yet superb velvet & satin pouch.. Did I mention velvet-satin pouch? Correct. EVERY ITEM is gift-wrapped in an original Royalty Collection-stamped velvet-satin pouch that is perfect as gift.

Email us via email address: [email protected], or call us at our toll free number (800)445-3932 and ask for Lou. We will respond to you immediately to assist you in making the correct decision. Customer Care service is available from 10 am to 5pm Pacific Standard Time Monday to Friday. The purchases online will be processed within that time frame, even before 6 PM.

KING ICE guarantees that items we ship to you will be the quality, weight, size and style described herein. If any item you receive is not substantially the same as described, upon our receipt of the nonconforming item in new condition and accompanied by all documents we shipped to you with the item, at the option of ROYALTY COLLECTION, ROYALTY COLLECTION will either replace the item with an item that is substantially as described herein or refund all amounts you paid, including shipping and handling costs.

It is very important that your order is processed correctly. We honor each state's guidelines concerning sales and use tax, which is determined by the destination address of your shipment. We are required to collect tax only within California State only. **Please note that onscreen total reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.

ALL visible silver on everyone of our items are authenticated and genuine and STAMPED 925 Sterling Silver, and we pride ourselves on that known fact. However, the ONLY stone we are comfortable of adding to the rest of our jewelry is Cubic Zirconium. Not diamonds, but CZ stones. Since cubic zirconia is slightly less dense than diamonds, it is better to refer to cubic zirconia stones in terms of size. However, we understand that most people understand gemstones by carat rather than mm. Here is a chart: 4.0mm round: 0.25 ct tw 5.0mm round: 0.50 ct tw 5.5mm round: 0.66 ct tw 6.0mm round: 0.75 ct tw 6.5mm round: 1.00 ct tw 7.0mm round: 1.25 ct tw 7.5mm round: 1.50 ct tw 8.0mm round: 2.00 ct tw 8.5mm round: 2.50 ct tw 9.0mm round: 3.00 ct tw 9.5mm round: 3.50 ct tw 10.0mm round: 4.00 ct tw 10.5mm round: 4.50 ct tw 11.0mm round: 5.00 ct tw

When drying your sterling silver jewelry choosing the proper cloth material should be taken very carefully. Use 100% cotton materials such as: old T-shirts, sweat shirts, cotton balls, soft flannel materials (all unbleached), and silver wipes. Using these types of home and commercial materials can help prevent your Sterling Silver from being scratched or even completely damaged. or follow the article: http://ezinearticles.com/?Clean-Sterling-Silver-Jewelry-How-To-Guide&id=116068 or even this Youtube video: http://www.youtube.com/watch?v=KVWClb3pQk0

Yes. We ride our Harleys and try to loot and burn every street we visit. Seriously, we are as professional and courteous to our customers and treat everyone with respect. Contact us at the e-mail and phone number we have provided in the FAQ and we will communicate with you on any product inquiry that you have in mind. Please ask for the Royalty Collection Liaison, Lou and he will assist you in the most professional manner.